LITTLE ROCK, AR – Passenger satisfaction is flying high at Bill and Hillary Clinton National Airport.
In a new customer service survey, an overwhelming majority of passengers said they’re happy with the state’s largest airport.
Airport officials shared survey details in a news release issued Wednesday.
The survey, conducted by New Jersey-based Phoenix Marketing International, shows 93 percent are satisfied with their experience, which is 12 points above the national average.
Phoenix interviewed 407 departing passengers between Jan. 4 and March 30. Results have a 95 percent confidence level with nine out of 10 passengers reporting they’re satisfied with the airport.
The release says Clinton National performed significantly higher than the national average in nearly every area surveyed, including ticketing, security checkpoint, facilities and gate areas while scores for food and beverage and retail offerings compared closer to the national average.
“Research is vital as it identifies the best use of our resources based on what’s important to our customers,” said Ronald F. Mathieu, executive director of Clinton National Airport. “As we continue striving to provide the best customer experience, for an airport of our size, we plan to periodically conduct research and compare results with other airports.”
The airport continues to make significant improvements to the passenger experience through the Little Rock Municipal Airport Commission’s Vision 2020 Plan. The first phase included a nearly $70 million improvement project that featured a new ticket lobby, state-of-the-art baggage screening system and renovation of baggage claim. The airport, which offers the fastest, free Wi-Fi of any airport in the United States, is now preparing for a $20.6 million concourse renovation that will include a modernized interior, new gate lounge seating with in-seat recharge for portable devices, improved cell phone connectivity, new jet bridges, new arrival and departure information monitors and visual paging and way finding upgrades. The project includes new concourse restrooms that will be completed this summer.
Phoenix Marketing International is currently conducting research at several airports across the country. Last year, the company surveyed 35,000 passengers. It will continue to survey passengers at Clinton National throughout the year.
Click here for survey results.
In a new customer service survey, an overwhelming majority of passengers said they’re happy with the state’s largest airport.
Airport officials shared survey details in a news release issued Wednesday.
The survey, conducted by New Jersey-based Phoenix Marketing International, shows 93 percent are satisfied with their experience, which is 12 points above the national average.
Phoenix interviewed 407 departing passengers between Jan. 4 and March 30. Results have a 95 percent confidence level with nine out of 10 passengers reporting they’re satisfied with the airport.
The release says Clinton National performed significantly higher than the national average in nearly every area surveyed, including ticketing, security checkpoint, facilities and gate areas while scores for food and beverage and retail offerings compared closer to the national average.
“Research is vital as it identifies the best use of our resources based on what’s important to our customers,” said Ronald F. Mathieu, executive director of Clinton National Airport. “As we continue striving to provide the best customer experience, for an airport of our size, we plan to periodically conduct research and compare results with other airports.”
The airport continues to make significant improvements to the passenger experience through the Little Rock Municipal Airport Commission’s Vision 2020 Plan. The first phase included a nearly $70 million improvement project that featured a new ticket lobby, state-of-the-art baggage screening system and renovation of baggage claim. The airport, which offers the fastest, free Wi-Fi of any airport in the United States, is now preparing for a $20.6 million concourse renovation that will include a modernized interior, new gate lounge seating with in-seat recharge for portable devices, improved cell phone connectivity, new jet bridges, new arrival and departure information monitors and visual paging and way finding upgrades. The project includes new concourse restrooms that will be completed this summer.
Phoenix Marketing International is currently conducting research at several airports across the country. Last year, the company surveyed 35,000 passengers. It will continue to survey passengers at Clinton National throughout the year.
Click here for survey results.
